Frequently asked questions

Yes — downloading, creating profiles, matching, chatting, and joining clubs are all free. Optional extras (like boosts and some premium features) use Pawcoins or a premium plan, but you never need them to enjoy the app.

Both. Pawhub is on the App Store for iPhone and on Google Play for Android.

Anywhere — the community is worldwide and the app speaks 15 languages. Some services, like the vet finder and pet hotels, are rolling out UK-first.

No. Pawhub deliberately fuzzes map positions before they're ever stored, so other users only ever see an approximate area — never your address or exact spot.

Owners who need to rehome a pet create a listing; adopters apply with a short form and chat directly with the owner. Pawhub never charges fees for adoption and never handles payments — and we recommend never sending money to anyone you meet online.

You must be at least 18 years old to use Pawhub — see our Terms of Service for details.